Refund policy

Last updated: September 29, 2026

MyAlohaShirt accepts free return requests for eligible Hawaiian shirts submitted within 30 days of receiving the order. The 30-day window runs from the date you receive your order to the date you submit your return request. It is not the deadline to ship the item back or for our returns team to receive it. Wait for approval and return instructions before sending the item. This policy applies to regular-price, sale, and made-to-order shirts unless a product page clearly states a legally permitted exception.

Return eligibility

To qualify for a return, a shirt must be unused, unworn, unwashed, and returned with its original packaging, tags, accessories, and included components. Reasonable inspection is allowed. Shirts damaged after delivery through misuse, improper care, alteration, or ordinary wear are not eligible.

How to start a return

Submit your return request by emailing support@myalohashirt.com within 30 days of receiving your order, before sending any shirt. Include the order number, item name, reason for return, and photographs if the item is damaged or incorrect.

After the return is approved, MyAlohaShirt will provide return instructions and a prepaid return label. Returns sent without authorization may be delayed or refused. Approved returns must be sent only to the address provided by customer care.

Return costs and restocking fees

Approved returns are free. MyAlohaShirt provides a prepaid return label. There is no restocking fee.

Damaged, defective, or incorrect shirts

Contact customer care promptly after delivery. MyAlohaShirt will review the issue and, when approved, provide a replacement or full refund at no additional cost. Do not discard the shirt or packaging until customer care confirms that it is no longer needed.

Order changes and cancellations

Contact customer care within 6 hours after placing an order. Because each shirt is made to order, production may begin quickly. MyAlohaShirt will make a reasonable effort to change or cancel an order, but cannot guarantee changes after production begins.

Refund timing

After a returned shirt is received and inspected, MyAlohaShirt will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. A bank or payment provider may require additional time to post the credit.

Original shipping charges are refunded only when the order was damaged, defective, incorrect, or when required by law. MyAlohaShirt does not issue cash refunds for card or wallet payments.

Exchanges

The fastest way to obtain another size or design is to return the original shirt and place a new order after the return is approved. Customer care can help with the process.

Contact

Email support@myalohashirt.com or call +1 (505) 234-6818 for help with a return.