Refund policy

Last updated: October 10, 2026

MyAlohaShirt accepts free return requests for eligible Hawaiian shirts, All Over Print apparel, crystal glass ornaments, and blankets submitted within 30 days of receiving the order. The 30-day window runs from receipt to the date you submit your request, not the deadline to mail the item. Wait for approval and return instructions. This policy applies to regular-price, sale, and made-to-order items unless a product page clearly states a legally permitted exception.

Return eligibility

Items must be unused and returned with original packaging, tags, accessories, and included components. Clothing must be unworn and unwashed. Blankets must be unused and unwashed. Glass ornaments must be intact and packed securely with the included ribbon and original protective packaging. Reasonable inspection is allowed. Items damaged after delivery through misuse, improper care, alteration, or ordinary wear are not eligible.

How to start a return

Email support@myalohashirt.com within 30 days of receiving your order, before sending any product. Include the order number, item name, reason, and photographs if damaged or incorrect. After approval, we provide return instructions and a prepaid return label. Unauthorized returns may be delayed or refused. Send approved returns only to the address customer care provides.

Return costs and restocking fees

Approved returns are free. We provide a prepaid return label. There is no restocking fee.

Damaged, defective, or incorrect items

Contact customer care promptly after delivery, including if a glass ornament arrives broken. When approved, we provide a replacement or full refund at no additional cost. Photograph the item and packaging and keep both until customer care confirms otherwise.

Order changes and cancellations

Contact customer care within 6 hours after ordering. Because products are made to order, production may begin quickly. We will make a reasonable effort to change or cancel an order but cannot guarantee changes after production begins.

Refund timing

After receiving and inspecting a returned product, we notify you of the decision. Approved refunds are issued to the original payment method within 10 business days; your bank or payment provider may need more time. Original shipping charges are refunded only when the order was damaged, defective, incorrect, or when required by law. We do not issue cash refunds for card or wallet payments.

Exchanges

To obtain another size or design, return the original product and place a new order after the return is approved. Customer care can help.

Contact

Email support@myalohashirt.com or call +1 (505) 234-6818.